Taking care of our clients is the single most important aspect of our business once Memphis Turnkey completes a transaction and hands off that client to our in house property management company, CB Properties of Memphis. With most all of our clients being out state, we understand that quick and efficient communications back to our investors is more than just important, it is the expectation. We implemented a policy within our Property Management company early in 2016 that we clear out the inbox everyday by returning all emails to our investors and return all calls. Sounds simple huh? I am sure everyone has a story where they had a business tell them “we will call you right back” and never hear from that person again. As an owner of a Property Management company, I refuse to give in to the norm in today’s society where so many businesses lack friendly and excellent customer service. I realize that people are human, we all make mistakes, but I can assure you, excellent customer service is the daily focus within our organization.
We love when our clients visit as we are interested in not only developing a long term relationship, but I am also proud to show off our staff and operation. Coming to Memphis or Little Rock soon? Hit us up, lunch on us!
H. Jen was in our office last month and I had the opportunity to interview him and thank him for his business and loyalty. Below are a couple of questions we asked him and the video of the interview.
Alex Craig
Name: Henry J
Occupation: Product Development
Family: Wife with 2 children
Properties Owned Nationwide: 7 total nationwide. 2 through Memphis Turnkey in their Memphis market and looking for more soon.
What was your process selection in Memphis?
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I visited 4 other Turnkey providers in Memphis and felt you all provided the best customer service and product. I liked the quality of rehab of your houses as well as the property selection
What do you like best about working with a Turnkey provider?
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The best part is the time invested. Working with a Turnkey provider, I do not need to find a contractor, source deals and decide what to put into each individual property.
What has your Property Management experience been?
The most important thing to me from my property manager is placing the right tenant and communication. With CB Properties, 18 months into my investment, tenant placement has been wonderful. You all are very good at communicating quickly. I like how my Account Manager sends me an email right when there is a maintenance issue letting me know what the problem is and what needs to be done. When the maintenance issue is complete, I can go to my portal, see the vendors invoice and any materials he may have bought, plus before and after pictures of the repair. You all are the only Property Manager that I work with that is clearly transparent on your maintenance cost.
5 Quick Questions & Answers?
1. Did the properties have tenants in place at time of closing? Yes
2. Was the property rented within the rent range quoted? Yes
3. Are your tenants making or breaking the investment? Making
4. Did your property appraise at or above the sales price? Yes
5. Were the necessary repairs made from your property inspection? Yes