On a daily basis, we engage in businesses that give great customer service, but it seems more often than not, we are faced with sub-par customer service. Maybe some businesses simply get to big and have not made a commitment to excellent customer service, maybe they simply do not care or maybe they simply make bad hires. As a business owner, not only is bad customer service not acceptable, it is embarrassing.
We are achieving excellent customer service through a constant focus on it, brainstorming ideas to be better at it and hiring good people and paying them well. For a company to be good at customer service, it absolutely must make it a priority and we have made that commitment to ourselves, our tenants and clients.
Below are in depth Zillow reports about Customer Service and Tenant Retention. We think you will enjoy these reports and I know we did and certainly incorporated aspects of these reports into our day to day business.